Refund policy

Returns & Exchanges

We hope you adore your jewelry, but if it’s not quite right, we gladly accept returns within 14 days of delivery.

Return Conditions

  • Items must be in their original, unworn condition

  • Return shipping costs are the customer’s responsibility

  • Final sale items, adjustable rings and bracelets, earrings, and gift cards are non-returnable

  • No restocking fees apply

To Start a Return

Email us at info@freyacanada.com with your order number and reason for return, and we’ll guide you from there.

FAQ

What is Freya jewelry made from?
All pieces are crafted from high-quality 925 sterling silver. They are nickel-free and hypoallergenic — designed to be worn every day.

Can I wear it in water?
Yes! Freya jewelry is made to move with you. To preserve its shine, dry your piece thoroughly after water exposure and avoid harsh chemicals.

Do you offer gift wrapping?
Every order arrives beautifully packaged and ready to gift — no extra step needed.

What if my item arrives damaged?
Oh no! Please email us within 3 days of delivery at info@freyacanada.com with a photo of the issue, and we’ll make it right.